General Requirements

Set up and operate a QM system to DIN EN ISO 9001:2008. Improve continually. Requirements for implementing a QM system:

• Identify processes relevant for the QM system
• Define sequence and interactions of these processes
• Ensure effective implementation and control of processes => define criteria and methods
• Ensure availability of information for running these processes
• Measure, monitor, analyse and improve processes to achieve results

Customer Orientation

Senior management ensures that:

• Customer requirements and expectations are known and
• expressed in specifications/targets

Consideration must be made of:

• Official and statutory requirements
• Product-related obligations